As the whole company looks to ways of moving through the COVID-19 crisis, the leasehold and block management team are no different, with the focus on keeping service levels consistent whilst taking heed of advice from central government.
As such, this week, we have moved to a system of working largely remotely, with our main offices closed to the public. Remote working arrangements mean that clients and leaseholders can still reach us through the usual channels, phone, email, mobile phones etc. The 1 area of our operations which has changed is that we are postponing all estate inspections and will be unable to attend resident meetings and AGM’s which we might normally attend.
We are grateful to our network of contractors who are, as this blog is written, continuing to support us in providing regular cleaning, repairs and maintenance to all of our blocks. Please be aware that if there are contractors due to attend, they will likely be taking their own precautions in completing their work. For cleaning contracts, we will be asking our contractors to pay extra attention to disinfecting hard surfaces, handrails, entry keypads etc. but would like to remind those living and visiting blocks which we manage of public health England’s advice around hand sanitisation and hand-washing.
We will continue to do everything we can to support clients, leaseholders and occupiers in the building we manage through these uncertain times.